Mobility scooters: A question of cruising

Cruise lovers have widely differing opinions about the use of mobility scooters on board ships. And that affects everyone with mobility difficulties, whether caused by a disease such as multiple sclerosis, injury, or even aging.

Their views are included as comments on a story appearing on website. They vary from calls for mobility scooters to be banned to criticism of such opinions, and points in between.

mobility scootersThe main problem seems to stem from a perception that some people choose to use scooters even though they do not have a mobility issue.

Cruise companies comply with disability equality laws and have their own accessibility policies. That’s why mobility scooters and wheelchairs are widely allowed, although individual cruise lines may have their own restrictions.

Some comments were against mobility scooters:

Jeanette Webster: They shouldn’t be allowed on cruise ships they take up to much room,plus they drive them to fast without care for others.

I have to disagree with a ban but mobility scooter users must do so with care and consideration for others.

Angela Hobbs Clarke: Why should we be inconvenienced by them? We pay a lot of money to cruise, and to be able to move about the ship without large scooters being parked in the halls. How would these disabled people get off in an emergency, and how would we able bodied passengers navigate round them in the dark.

Inconvenienced? People who NEED to use scooters are still people. They should be given access and treated equally. That is their legal right.

Paul Lavin: They are a lethal weapon they should be totally banned everywhere. People with genuine mobility problems should use a conventional wheelchair.

What a disgusting attitude. Everywhere? Really? Lethal weapons, indeed! And as for using a conventional wheelchair, what if they can’t use one? Maybe they are alone and don’t have the strength to get about unless someone pushes them?

Carol Hunter: We went on a cruise in May and there was a man driving round on his mobility scooter, making everyone get out of the way. In the evening, he would park it at the side of the dance floor, get up and have a dance with a few ladies. He’d then get back on his scooter and drive off!!

If this is true, I find such behaviour deplorable. From what Carol says, it would seem this scooter user’s mobility problems are not genuine.

Others spoke in defence of scooters:

Janice Derose: Why not? I’ve been on several cruises, no problem at all with them (scooters). People need a holiday, they shouldn’t need to stay at home just because people like you can’t show empathy. None of us are out of this world yet, maybe we should start saving for one.

Fair point.

David Haverty: One day you may well need one. Will you want to give up cruising? I don’t have one and don’t anticipate needing one in the foreseeable future, but feel compact scooters should be accepted, even if with restrictions on cabin choice or total number of scooters on board.

I agree, on both.

Diane Roe: I don’t drive too fast without a care for others. In fact, over the last few years I have noticed more ignorant able-bodied people who push in front and block the lifts, it works 2 ways!!

Scooter users who have disabilities are mostly accompanied by someone walking, so driving the scooter at walking speed is the norm. It’s true about the lifts/elevators. Able-bodies people can use the stairs, scooter users can’t.

Maralyn Lord: Anybody that says no – I hope that one day they don’t need them (mobility scooters) because whoever is using the scooter, the person with them is usually able to walk. Should they be denied a holiday on a cruise ship? Anybody who says yes (they should be denied a cruise), I hope that they never need to use one. Life is not easy. Should we stay at home because it causes a nuisance to people more fortunate than ourselves?

No one should be forced to stay at home and forego a cruise holiday just because they have reduced mobility and use a scooter.

And finally…

Janet Bottomley: My father takes his mobility scooter but only uses it when he goes ashore. He walks with a stick aboard. And if they only allow scooters in adapted cabins it naturally controls how many are on board.

Great that he’s able to do that.

I have cruised, successfully, using both a manual wheelchair and a scooter. Next time, I’ll will use my folding electric wheelchair that I am confident will give me the best of both worlds.

Happy cruising to all.

* * * * *

Affiliate disclaimer: This affiliate disclosure details the affiliate relationships of MS, Health & Disability at with other companies and products. Read more.

* * * * * is the personal website of Ian Franks, a freelance medical writer and editor for various health information sites. He enjoyed a successful career as a journalist, from reporter to editor in the print media. He gained a Journalist of the Year award in his native UK. Ian received a diagnosis of MS in 2002 and now lives in the south of Spain. He uses a wheelchair and advocates on mobility and accessibility issues.


Hotel group bans disability scooters

Disability scooters parked on the pavement.

Disability scooters parked on the pavement.

Able-bodied people are being blamed for hiring and misusing mobility scooters leading to one of the leading hotel chains in Benidorm, Spain, to ban the scooters that are essential mobility aids for people with one or more of a whole range of disabilities.

As I live with multiple sclerosis and use a powered wheelchair, you will understand that this caught my attention.

According to Benidorm All Year Round website, “there is a local bylaw which forbids rental companies from hiring them out to under 55s with no disabilities, they are obviously flouting this.”

Hotel Castilla, one of Servigroup's nine hotels in Benidorm.

Hotel Castilla, one of Servigroup’s nine hotels in Benidorm.

Xavier Gil is Operations Director of Servigroup which has nine hotels in the area. He said: “We have nothing against people with disabilities and all our hotels are adapted to accommodate people who are less mobile. All public areas are accessible, with ramps leading to the bars, restaurants and pool areas in addition to specially adapted rooms for disabled guests.”

Wheelchairs are still allowed for guests that have mobility issues but those chairs must be stored in their own rooms.

Mr Gil added: “The situation with regards to mobility scooters has got totally out of hand and we have had to take action following numerous complaints from other guests – primarily for safety reasons.

“The sheer volume of scooters left in the lobby and reception areas are causing serious problems for both staff and guests, with anywhere in the region of 25 scooters obstructing passageways and exits. There have been countless accidents, with glass panes broken and furniture frequently damaged – and they are running out of room.”

Some tourists with mobility problems genuinely rely on the scooters and feel outraged by what they feel is discrimination by the hotel group. Others agree that there is a problem that needs to be addressed, not just in hotels but in Benidorm itself, one such person said: “This is about the able-bodied hiring scooters when they shouldn’t be using them.”

When asked if other hotels are likely to follow Servigroup’s lead, Antonio Mayor, President of HOSBEC – the local Hoteliers Association that represents 88% of the hotels in Benidorm – said: “No, I don’t think so. We will open our hands out to those guests as it is a necessity for many.”

Interestingly, Servigroup is not a member of the association.

The streets of Benidorm are similarly affected. A Benidorm All Year Round report says: “Only this weekend I saw so many young able-bodied joyriding on them. I can testify that there was nothing wrong with one pair of lads, as I saw them jumping off and on a double scooter.

“But it is not just the young, the over 55s are just as guilty. I have had to walk onto the road many a time to pass as they have been parked up outside bars and cafes, clogging up the pavements.”

I wonder if Benidorm is the only holiday resort that has an issue with the use and abuse of mobility scooters. Do you know of any others?